Delivery & Returns

UK Charges

We offer a choice of delivery options within the UK:

Standard Delivery (3-5 working days) – a flat rate of £3.50 for orders up to £100, free for orders over £100

Express Delivery, Mainland UK only (1-2 working days) – a flat rate of £9.95 for all order values

Customers can collect items from our Tunbridge Wells shop from Monday to Saturday in standard hours. Select the ‘Collect from the Shop’ option when checking out. NB – this option is not currently available whilst Covid-19 restictions are in place. 

We do not currently ship overseas, however if you have particular need to send items internationally please contact us directly and we will try to help.

Standard delivery items area usually delivered within 5 working days and Express delivery within 2 working days. Delivery can be any time between Monday to Saturday, 7.30am – 6pm and some couriers may deliver slightly earlier or later. We use a range of postal and courier services dependant on the size and value of the order.

RETURNS

Returning Goods

You may return eligible items for a refund of the goods within 28 days of receipt of the products. Please check your items are eligible for return and follow the returns process set out below. The cost of returning unwanted items is to be paid for by you.

For faulty or incorrect items shipped the returns costs will be paid for by us.

What Items Can You Return?

Eligible items:

Unwanted goods in an unworn state, with labels attached, free from make-up, pet hair, odour and deodorant marks and in the original packaging.

Accessories in their original packaging.

Not eligible for return:

Items that do not meet the conditions of the items as stated above.

For hygiene reasons, we are unable to accept tights and underwear 

Pointe shoes

Custom made to order items

Faulty items:

All genuinely faulty items are eligible for return including custom made orders, underwear, tights, pointe shoes or items otherwise ineligible.

If once inspected, on return to Dancing Boutique, the item is deemed to have been damaged through being worn, the item will be considered outside of our faulty item returns policy.

How to Return Items:

Please complete the Returns Form included with your order and enclose this with the items to be returned. If you need to talk to us and check the eligibility for your return, call us on 01892 529720.

Where to send returns to:

Returns, Dancing Boutique, 82 Victoria Road, Tunbridge Wells, Kent TN1 2PW
United Kingdom

We recommend using a signed for or tracked service as we accept no responsibility for mislaid or lost parcels.

How long to process a return?

Your return and refund will be received and processed as quickly as we can but can take up to 14 days. Once the refund is processed and accepted, the amount will be credited back to the original payment method.

Items that are deemed ineligible for return or received outside the 28 day returns window will not be refunded. In such cases we will advise you by email. You then have the option to pay an additional postage charge to return the items to you, to collect them from our store (items will be held for 14 days) or we can dispose of them on your behalf.

This does not affect your statutory rights.

Exchanging items:

If you require another size/colour, please return the item to us for a refund and re-order the correct item on our website.

We are unable to process requests for exchanges. However, if your item is faulty or has been sent by us incorrectly, once we receive the item back, we will be able to arrange a replacement to be sent out to you free of charge, as per our returns policy.

Orders will be dispatched by Royal Mail

To arrange a Next Day Delivery please contact Dancing Boutique on 01892 529720 during 9.30 to 5.30 Monday to Saturday. An extra charge may apply.

For outside the UK please contact 01892 529720 or email sales@dancingboutique.com for further options and costings.